Question 1

How do I get started with QwikPay?

Accepted Answer

Getting started is easy! Simply download our app, verify your identity (takes 30 seconds), and start making fee-free payments immediately. For merchants, contact our sales team for onboarding.

Question 2

Is there really no cost to use QwikPay?

Accepted Answer

For users, QwikPay is completely free - no transaction fees, no monthly charges, no hidden costs. Merchants pay a simple monthly subscription based on their business size, but zero per-transaction fees.

Question 3

How secure is QwikPay?

Accepted Answer

QwikPay uses bank-level security with 256-bit encryption. We're AUSTRAC registered and comply with all Australian financial regulations. Your money and data are protected by the same standards as major banks.

Question 4

Can I use QwikPay everywhere?

Accepted Answer

QwikPay works at any merchant that displays the QwikPay QR code. We're rapidly expanding across Australia and adding new merchants daily. You can also pay remotely using just the merchant's email address.

Question 5

How do Qwik Points work?

Accepted Answer

You earn 1 Qwik Point for every $1 spent using QwikPay. Points can be redeemed for products in our marketplace or converted to QwikPay Money for future purchases. There's no expiry on points.

Question 6

What if I need help outside business hours?

Accepted Answer

Our app includes 24/7 help resources and chat support. For urgent payment issues outside business hours, email emergency@qwikpay.com.au and we'll respond within 1 hour.

Question 7

Can businesses of any size use QwikPay?

Accepted Answer

Yes! We have plans for emerging businesses (up to $120K annually), growing businesses ($121K-$600K), and established businesses ($601K+). Enterprise solutions available for larger organisations.

Question 8

How is QwikPay different from other payment apps?

Accepted Answer

QwikPay is the only platform that eliminates fees entirely while rewarding every transaction. Unlike other apps that charge merchants 1-3%, we use a simple subscription model that saves businesses thousands annually.

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Frequently Asked Questions

How do I get started with QwikPay as user?