Refund a transaction

Step 1: How to refund a transaction

You can refund transactions accepted through QwikPay via the QwikPay Merchant Portal.

Step 2: Steps to refund

1. Log in to your merchant account: Merchant Login
2. Click on "Transactions" from the sidebar.
3. Select the transaction you would like to refund.
4. Click the "Refund" button.
5. You will receive an acknowledgement popup to finalise the refund — click "Refund Balance" to confirm.

Step 3: Important information

If you need assistance with a refund, please raise a support ticket and our team will be happy to help.